shipping & returns
getting it to you, and back.
How your order ships, and how returns work if something isn't right.
ships in 2 days
orders leave within 2 days, weekends included
free on the kit
build the full kit, shipping's on us
30-day returns
unused & in original packaging
shipping
processing time
Orders ship within 2 days, weekends included, since our fulfillment runs seven days a week. If we ever hit unusually high volume, we'll let you know. Shipping is calculated at checkout, and it's free when you build the full kit.
where we ship
We ship across the United States. We're not shipping internationally at this time.
tracking
A confirmation and tracking link are emailed automatically once your order is placed, and everything lives on your account page.
damaged or lost in transit
If your order arrives damaged, hold onto all packaging and the item, and contact us at care@sunyvibes.com right away so we can help file a claim and make it right.
returns & exchanges
the window
You have 30 days from delivery to request a return. Items need to be unused, in their original condition and packaging, with the receipt or proof of purchase.
how to start a return
Email us at care@sunyvibes.com with your order number and a quick note about what happened, and we'll reply with next steps. Chairs and umbrellas come back to us before the refund is issued, and return shipping is at your cost. Once we receive and check the item, your refund goes to your original payment method.
exchanges
The fastest way is to return the item you have, and once that's accepted, place a separate order for the one you want.
what can't be returned
Sale items are final sale and can't be returned.