help center

questions, answered.

Everything about shipping, returns, the gear, and the kit. Still stuck? We're an email away.

shipping & delivery

How soon does my order ship?
Orders ship within 2 days, weekends included. You'll get tracking by email, and on your account page, as soon as it's on its way.
Where do you ship?
We ship across the United States. We're not shipping internationally at this time.
Is shipping free?
Shipping is calculated at checkout. Build the full kit (the chair, the towel, and the umbrella together) and shipping is free.
How do I track my order?
A confirmation and tracking link are emailed automatically, and everything lives on your account page once your order is placed.

returns & exchanges

What's your return policy?
You have 30 days from delivery to request a return. Items need to be unused, in their original condition and packaging, with proof of purchase. Sale items are final sale and can't be returned.
How do I start a return?
Log into your account, open the order, select the items and a reason, and request the return. Once it's approved you'll get a return shipping label by email, and your refund is issued after we receive the item.
Do you do exchanges?
The fastest way is to return the item you have, and once that's accepted, place a separate order for the one you want.
My order arrived damaged, what now?
Please inspect your order on arrival and email care@sunyvibes.com right away if anything's defective, damaged, or wrong. We'll make it right.

the chair

How much does the chair weigh?
Just 7.5 lbs, one of the lightest backpack beach chairs out there. Padded backpack straps mean you carry it hands-free down to the sand.
What's it made from?
The chair cover is made from recycled ocean bound plastic (about 19 bottles diverted per chair), on a rust-proof aluminum frame, with durable 600D polyester and beechwood armrests.
Does it fold flat?
Yes, it folds completely flat to slide into a trunk, closet, or tight storage space, and reclines through five positions with a padded headrest.
What does it come with?
An integrated cup holder and phone pocket, plus a MOLLE-compatible back so you can clip on additional pouches and accessories.
What is the MOLLE system?
MOLLE is the grid of webbing on the back of the chair, the same modular attachment system used on tactical gear. It lets you clip on SUN'Y pouches, accessories, and the umbrella, so the chair carries the rest of your kit.

the towel

Are the towels really sand free?
Yes. The microfiber weave releases sand with a quick shake, so it stays out of your bag, your car, and your home.
How big are they, and how fast do they dry?
Generously sized at 63 x 31.5 inches, and they dry roughly 3x faster than a cotton towel thanks to the quick-dry microfiber.
What are they made from?
Premium microfiber with a waffle-weave texture on both sides, quick to absorb and quick to dry, made with recycled ocean bound plastic.
How do I wash my towel?
Machine wash cold with like colors, then tumble dry low or hang it in the sun for a quick dry. Skip fabric softener and bleach so the sand-release stays effective.

the umbrella

How does the sand anchor work?
A spiral-blade anchor twists into the sand in under a minute and holds in real coastal wind. No mallet, no digging, no separate anchor needed.
How much shade does it give, and is it UV-rated?
A wide canopy with room for two chairs underneath, with UPF 50+ protection that blocks over 98% of UV rays. It also tilts and rotates 360° to chase the shade.
Is it easy to carry?
Yes, it breaks down into a three-piece pole and packs into a carry bag at about 4 lbs, and it clips to the chair for the walk in.
What's it made from?
A fade-resistant canopy made with recycled ocean bound plastic, on a lightweight aluminum and fiberglass frame built for wind.

the kit & studio

What is the kit?
The chair, the towel, and the umbrella bought together as one set, so you save $25 and shipping is free. Build your kit and pick your colorways.
What is SUN'Y Studio?
Studio is our artist collaboration program, with limited colorways across the chair, towel, and umbrella. The first is Coastal Rose, made with Christine Barraco. See the Studio program.
How do pre-orders work?
Limited Studio pieces are available to pre-order. You're charged when you order, and your pieces ship when the run is ready. The estimated ship window is shown on each product.

sustainability

What does "recycled ocean bound plastic" mean?
It's plastic collected before it reaches the ocean, diverted from coastlines and waterways, cleaned, and remade into the fabric and components of our gear. Read more about our ocean impact.

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